Privacy Policy

Effective Date: 10 December 2025

At LOOX, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

Personal Identification Information: Name, email address, phone number, etc.
Payment Information: Credit card details or other financial data for processing transactions.
Usage Data: Information about how you interact with our website (e.g., IP addresses, browser type, browsing patterns).
Cookies: Small files stored on your device to improve your experience on our site.

2. How We Use Your Information

We may use the information we collect for the following purposes:

To Provide Services: To process your orders, fulfill requests, and provide customer support.
To Improve Our Website: To enhance user experience, fix bugs, and analyze trends.
Marketing and Communications: To send you relevant updates, promotional materials, and news about our services.
Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: Third-party companies that assist us with business operations, such as payment processors, marketing agencies, or IT service providers.
Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or to protect our rights.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: You can request to view the personal information we hold about you.
Correction: You can request to update or correct your information.
Deletion: You can request the deletion of your personal data under certain circumstances.
Opt-Out: You can opt-out of receiving marketing communications from us.

If you wish to exercise any of these rights, please contact us using the contact information provided below.

6. Cookies

Our website uses cookies to enhance your user experience. Cookies are small text files stored on your device that allow us to remember your preferences and track website activity. You can choose to disable cookies in your browser settings, but doing so may impact your experience on our site.

7. Links to Third-Party Websites

Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. Please review the privacy policies of any linked websites.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

LOOX bv
Email: info@loox.business
Address: Sint Adriaanstraat 40 Haacht